Privacy Policy

At House Standing Renovations ("we," "us," or "our"), your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website (housestandingrenos.com) or engage with our renovation and contracting services in Victoria, British Columbia, and the surrounding areas.

By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy, which is designed to comply with the Personal Information Protection Act (PIPA) of British Columbia and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We only collect personal information that is reasonably necessary to provide you with our services, respond to your inquiries, or improve our website. This may include:

Contact Information: Your name, phone number, email address, and physical address/project location.
Project Information: Details regarding your home, renovation goals, budget, and timeline, which you provide via our contact forms or during consultations.
Usage Data: Non-personally identifiable information automatically collected when you browse our site, such as your IP address, browser type, device type, pages visited, and time spent on the site. We may use cookies and similar tracking technologies to gather this data.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide accurate project estimates.
To schedule and conduct on-site consultations and manage renovation projects.
To communicate with you throughout the duration of your project.
To process payments and manage invoicing.
To improve our website functionality, customer service, and overall user experience.
To comply with legal and regulatory requirements.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Trusted Subcontractors & Trades: We may share necessary project-related details (such as your address) with trusted local tradespeople, subcontractors, or suppliers directly involved in executing your renovation project.
Legal Obligations: We may disclose your information if required to do so by law, such as to comply with a subpoena, municipal permitting requirements, or similar legal processes, or to protect our rights and safety.

4. Data Security

We take reasonable and appropriate physical, technical, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

Our website uses "cookies" to enhance your browsing experience and analyze site traffic. A cookie is a small text file placed on your device. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

6. Your Rights Regarding Your Information

Under PIPA and PIPEDA, you have the right to:

Request access to the personal information we hold about you.
Request corrections to any inaccurate or incomplete information.
Withdraw your consent to our collection, use, or disclosure of your information at any time (subject to legal and contractual restrictions and reasonable notice).

To exercise any of these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites (such as suppliers or municipal resources). We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policies of any linked sites you visit.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date at the top. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

House Standing Renovations
Email: housestandingrenovations@gmail.com
Phone: (250) 419-7598
Service Area: Victoria, BC and surrounding municipalities